Theresa Wiseman is a nursing scholar whose research into professions where empathy is essential produced the four-qualities framework that underpins much modern discussion of the topic.
Wiseman studied diverse caregiving fields and distilled the core components of effective empathy into four observable practices: perspective taking, staying out of judgment, recognising emotion, and communicating that recognition.
In the wiki she is the originating source for the framework popularised by Brené Brown and applied in design, education, and human-centred work.